Tabitha Fox

“You Can!” Discover Your Path in Marketing & Communications

For National Careers Week, we wanted to shine a light on the wonderfully diverse world of marketing and communications. It’s an industry that truly embodies this year’s “You Can!” theme, welcoming talented people from all walks of life, at various stages of their journey. Many Routes, One Industry One of the most refreshing things about […]

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Impact-First Marketing Strategies

A purpose-led business travels beyond the well-worn path of profit-chasing to forge meaningful impact in our society and environment. When cultivating marketing strategies for these world-positive ventures, certain elements deserve special attention. Let’s explore the five most crucial considerations for purpose-led marketing success that can strengthen your environmental and social impact while supporting your business

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What is a Purpose-Led Business?

Purpose-Led, More Than Just Another Buzzword   Conscious consumers are becoming the norm rather than the exception; purpose-led businesses are emerging as the new heroes of the business world. But what exactly is a purpose-led business, and why should you care? Interested in the concept that’s reshaping the way we think about success in the business

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Navigating Stormy Seas with Integrity

Crisis Communication for Purpose-Led Organisations  Ahoy, purpose-driven captains and social impact navigators! Rough seas ahead? Fear not! Batten down the hatches and hoist the sails of integrity – we’re setting course for calmer seas and stronger reputations!   We’re about to embark on a voyage through the choppy waters of crisis communication.    Navigating Controversies While Staying

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Twitter’s Purpose-Led Decline and Where to Build Your Community Next

Once upon a digital time, Twitter offered purpose-driven organisations a powerful platform for real-time crisis response, grassroots activism through viral hashtags, direct access to journalists, and open community discussions. It was the virtual town square where your mission could connect with policymakers and mobilise support at lightning speed.  But the ecosystem has shifted. While Twitter

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Concept for purpose led businesses using social media. image depicts a chalkboard that has white writing on it "Start with a purpose" the "O" of "Purpose" is replaced with a large red heart.

Top 12 things that purpose led businesses should consider when using social media.

Purpose-led businesses, which are usually focused on making a positive impact on society and the environment, should approach social media strategically to communicate their mission and values effectively.   Here are some top considerations for purpose-led businesses when using social media:    Authenticity and Transparency – Be genuine in your communication. People are drawn to

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Simple Marketing Wins for Businesses Making a Difference

Ready to amplify your purpose-led business without getting lost in marketing jargon or spending your entire impact budget? You’re in the right place! At Not Another Marketing Agency, we believe marketing your mission-driven enterprise shouldn’t require a PhD in digital algorithms or the budget of a multinational corporation. Marketing with Purpose: Beyond the Basics When

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Why Cancelling Marketing Might Be Your Purpose-Led Business's Biggest Misstep

Why Cancelling Marketing Might Be Your Purpose-Led Business’s Biggest Misstep

When your purpose-led business hits turbulent waters (and let’s be honest, what mission-driven venture doesn’t encounter choppy seas occasionally?), cutting costs often seems like the logical life raft. While trimming certain expenses might be necessary, slashing your marketing budget is akin to tossing your navigation system overboard just when you need it most. Ready to

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responsible business practices via the Good Business Charter Accreditation

Celebrating Another Year of Responsible Business Practices

We are delighted to share that Not Another Marketing Agency Ltd has been re-accredited by the Good Business Charter for the third consecutive year. This re-accreditation is a testament to our unwavering commitment to ethical business practices, transparency, and corporate responsibility. Upholding the Highest Standards The Good Business Charter (GBC) evaluates companies against ten key components: Real

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B2B marketers on social media Lots of people hiding behind speach bubbles.

Are B2B Marketers Just Advertising to Each Other on Social Media?

Social media is a bustling place! It is common for businesses and organisations of varying shapes and sizes to have people running their social media feeds. For some business owners, it may sometimes seem like B2B (business-to-business) marketers are just advertising to each other on various platforms.  Why Do B2B Marketers Use Social Media? Experienced

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FOMO and the Impact on Marketing Strategies a phone screen with FOMO on it. on the other side of the graphic is a large question mark.

The Reluctance to Create Customer Personas: FOMO and the Impact on Marketing Strategies

The fear of missing out (FOMO) has emerged as a significant driver of decision-making for many businesses. This phenomenon is especially apparent when creating customer personas for marketing strategies. While some companies may hesitate to embrace the concept, the reluctance to develop accurate and detailed customer personas can result in a whole host of issues

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b2b vs b2c concept using wooden blocks depicting B2B and B2C

B2C vs B2B Marketing Strategies – What Are The Key Differences?

Understanding and implementing effective marketing strategies is crucial for business success. Here at Not Another Marketing Agency, we have experience navigating the unique challenges posed by both Business-to-Consumer (B2C) and Business-to-Business (B2B) marketing. On more than one occasion, we have been asked if there is a difference in strategy between B2B and B2C marketing, so

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Google Updates and Their Impact on Business Marketing

Google updates are something to keep an eye on, especially for any business looking to stay on top of digital marketing trends. This blog explores what Google updates are, their most recent changes, and how they impact business marketing. By understanding these updates, businesses can optimise their online presence and maintain a competitive edge. What

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The concept is : be social on social media. the image shows a multiple wooden blocks with people outlines on thine all connected by lines.

Have You Forgotten the Social Part of Social Media?

Social media has become an integral part of businesses marketing strategies. However, many companies have focused solely on broadcasting messages and have forgotten the social aspect that makes these platforms so powerful. This is our well-meaning attempt to remind you of the importance of interaction, outreach, and other key elements that can truly elevate your

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The Concept is Social media awareness days and the image is yellow with a megaphone braking through.

Harnessing the Power of Social Media Awareness Days for an Integrated Marketing Strategy 

Social media awareness days have become popular events that unite people from around the world, fostering connections and encouraging conversations on various platforms. As an integrated marketing agency, we acknowledge the power of these days and understand how they can be effectively leveraged to boost your business’s online presence. Here’s our guide to the best

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The concept of "The Power of Networking" is being represented by colourful screwed up balls of paper and the third in the row is a lightbulb that is turned on

The Power of Networking: A Crucial Component of Your Marketing Strategy

Marketing is the lifeblood of any organisation looking to thrive nowadays. However, many businesses overlook the power of networking in their marketing strategies. Building relationships with other professionals, building a referral network, and getting to know industry influencers are essential for your brand’s success. So, let’s discuss the importance of networking as part of your

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marketing at the heart of every business concept is shown via multiple colourful ropes intertwined and creating a heart shape outline

Why Marketing Should be at the Heart of Every Business

Marketing is a critical component of any successful business. It’s the driving force behind attracting and retaining customers, promoting brand awareness, and ultimately generating revenue. However, we find that marketing is often siloed within an organisation and is almost seen as separate from the rest of the business. Doing this can limit the potential impact

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growing your customer base concept depicted by multiple colourful ropes intertwined to create an outline of a side profile face

Is it time for you to start growing your customer base?

It’s the age-old question for any business, “how do we get more customers?”. No matter whether a company is happy and settled in its size or is looking to expand, the need to find new customers always remains. One of the reasons for this is that a 5% increase in customer retention can lead to a 75% increase in the customer’s lifetime value.

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membership organisation concept is represented by person shaped wooden blocks grouped in to a circle with other blocks surrounding it.

Do you run a membership organisation in the UK?

Many such organisations sometimes struggle to retain and attract new members. But from a marketing perspective, membership organisations, including sports and leisure clubs, have access to some of the most valuable and usable data available. However, if they are not communicating effectively by using that data, it is going to be harder to find out more

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social media policy concept represented by the word "Policy" using old fashion printing blocks.

Why should businesses have a social media policy?

You may have heard of a social media policy, but what exactly is it? Well, it’s a policy that sets clear guidelines for employees on the appropriate use of social media in the workplace. A social media policy can protect the company’s reputation, prevent employees from sharing sensitive or confidential information, and ensure that employees

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Customer Experience

Are you taking Customer Experience seriously enough?

It’s standard knowledge across the marketing industry that customers who experience a poor customer experience are likely to tell up to 20 people about it (and that’s without writing online reviews). If you’re sitting smugly thinking, “well, this blog online relates to the service industry and this doesn’t relate to me” here’s a heads up, all businesses deliver a customer experience. If you have clients or customers, then they receive an experience from you, and you should be focused on ensuring that they’re satisfied.

Are you taking Customer Experience seriously enough? Read More »

Like any self-respecting marketing agency, NAMA operates on all the main social media platforms. Take a look and give us a follow to see our latest Christmas campaign

Why you should take some time to create festive content for your social media

Social media isn’t all about selling, it should also be used to share good news stories, so if your business is donating money to a local charity or doing something lovely over the festive period, shout about it. And you don’t have to constrain yourself to festivities, if you do good acts, let your customer base know about it.

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marketing budget - colourful ropes tied together in a securely interwoven circle, but one link in on fire, representing the fact that if you don't know what your competitors are doing you have a weak link in the strategy chain.

When you wrote your marketing budget, did you consider what your competitors are doing?

A better customer experience means improved morale and increased revenue. So while we said at the start that marketing doesn’t magically get you results (it doesn’t, it takes lots of hard work), it may be better to say that the magic happens when marketing is embraced across all of the business. That’s another reason why it’s called integrated marketing.

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Things to consider when writing an integrated marketing strategy - the word strategy spelled out in foil helium balloons in different colours held up by hands.

Things to consider when writing an integrated marketing strategy

“A jack of all trades is a master of none” is regularly bandied about, not so tactfully pointing out that those who can put their hand to anything aren’t necessarily experts. But the complete saying is far more interesting. So here’s how it goes, “A jack of all trades is a master of none, but oftentimes is better than a master of one”, and this, we think, relates perfectly to integrated marketing. 

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Use the right tool for the right job - Placemats representing various social media platforms, each social media platform has a defined purpose.

Social Media Marketing – Use the right tool for the right job

There are two types of research that are going to aid any social media campaign. The first is researching what your competitors are doing and where they are marketing. At this point, we should add, we aren’t saying copy them, they might not be advertising in the right places, but it’s a good idea to see what services they are offering and where.

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Why you should focus on community management Think Big in yellow written on a wall

Why you should focus on community management

In recent years it has become increasingly apparent that successful social media advertising goes far beyond just posting clever copy, amazing videos, and shareable images. It now also involves networking and interacting with your audience, creating a community around your brand. This is known as community management. Community management involves far more than just answering

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Customer Experience - is yours as good as you think it is_

Customer Experience: is yours as good as you think it is?

A positive customer experience is integral to any business success (unless you’re Ed Debevic’s in Chicago, famous for actively employing rude staff, and even then, people go there to have waitresses swear at them). Customers need to be made to feel special, to feel that the business they are buying from has gone beyond expectations and that there is minimal friction or inconvenience.

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Customer centric Are you selling a solution that your clients base needs? Mind the Gap writing on a station floor

Customer Centric – Are you selling a solution that your client base needs?

With any realignment, no matter how small, it’s essential that you revisit your marketing strategy and ensure that your content reflects your new offering. NAMA are firm believers that marketing and business strategies go hand-in-hand, so it stands to reason that if you are considering offering a new service or changing how you operate, your marketing will need to reflect that.  

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How can loyal customers help your business achieve its goals? colourful wooden executive blocks fitting together

How can loyal customers help your business achieve its goals?

Loyal customers also provide the word-of-mouth recommendations that every business needs. Nothing is better than someone who has used a service telling you how good it is. It creates an element of trust. That’s why it also comes as no surprise that around 85% of B2B business comes from referrals (NAMA can attest that the majority of our clients came to us because they were told about us). 

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Ignore the over 55s at your peril - Colourful rope linking together to form a face.

Ignore the over 55s at your peril – why you should be targeting active agers

In marketing, there has always been a common thought process that older consumers are in some way past their prime or set in their ways. Examples of targeted advertising during daytime TV heightens this feeling, with adverts popping up about stairlifts, over-50’s life planning, will writing, and sensible shoes. But this stereotyping could be unwise.

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NAMA is 5 years old!

We Turned 5! Sort of…

We made the decision very early on that we would focus on our existing clients. Doing whatever we could to help them survive; be that free hours to pivot (another word that now evokes far too great an emotional reaction), a critical friend at the end of the phone, a zoom shoulder to lean on when things felt tough, or someone to bring boundless energy, enthusiasm and ideas to the table. Because if there is one thing that Tabs can do, it is think so far out of the box people start looking for the box.      

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Why companies should have a CSR strategy - interlink colourful ropes that over lap.

Why companies should have a CSR strategy

What’s important to remember with any form of CSR is that it has to be an integral part of your business’ ethos and culture. It can’t just be something on the side or an add-on. A CSR strategy should be part of your overall business strategy. It is more than just donating to charity once a year (although that’s also great, don’t stop doing that). It has to be something that everyone within your organisation lives, breathes, and signs up to.

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Increase revenue by marketing to your existing clients - colourful umbrellas making a cloud cover

Increase revenue by marketing to your existing clients

We’ve had the conversation above with many clients in the past and one of the replies is always, “but, what about negative reviews?” The first thing to consider is why would there be negative reviews? If you run a business, then you set the expectations of your customers. So, if you’re providing the strong customer service they expect (even when things go wrong) there shouldn’t be any room for 1 stars.

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Our blog tips for 2021 - growing expanse of colour

Our blog tips for 2021

Read our latest blog tips for 2021. Discover how to write an engaging blog that will also improve your SEO and online presence… This is one of our favourite blog tips. Having realistic keywords means that you will attract the right audience to your content. In the simplest terms, there is little point in going after a keyword that gets thousands of hits a month, when your top ten keywords are searched hundreds of times a month.
Research and explore your keywords and create content that relates to them. You could even look for spin-off keywords that could bring in new customers.

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You’ve written your blog, now what? One coloured rope that then spreads out in to lots of colourful ropes knotted together

You’ve written your blog, now what?

You’ve written a blog, now what? Find out how to increase the reach of your blogs and target new audiences. You’ve done all the things we’ve suggested, now is the time to analyse your blog’s performance. Check to see what your reach was and whether it hit the target demographics you wanted. Did you receive much interaction? If you didn’t think about which bit failed to hit the mark (or call in a marketing professional for advice).

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Internal Marketing - Don’t forget to tell your team what you’re doing

Internal Marketing? Don’t forget to tell your team what you’re doing

Have you ever had a moment when you’ve been trying to buy something that’s on promotion and the staff member serving you has no idea what you’re talking about? Or you mention a service that a business has advertised, and they have to go off and ask their manager? Frustrating isn’t it. It can also leave you feeling a bit awkward for asking. However, if everyone is up to speed about the latest marketing, it means that even if the team member can’t help, they know the perfect person who can.

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The End of Third-Party Cookies; Now Marketing Needs to Change

The End of Third-Party Cookies; Now Marketing Needs to Change

Allowing your customers to begin sharing their content with you and interacting with them to get feedback and opinions then provides an opportunity to create focussed messaging and personalised content for different audiences. Essentially achieving what third-party cookies did whilst creating a dialogue with your audience; far more friendly and customer-centric. It also provides a far superior insight into their buying habits than simply looking at clicks and signal data

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The A-Z of attractive and engaging content

The A-Z of attractive and engaging content

Throughout this blog you might have noticed that we’ve been using ‘you’ more than ‘we’. We could have sat here and written “this is what we do for our customers”, but that wouldn’t have engaged you to get this far. Your audience wants to know what they will receive from your service and how it will impact on their needs. So, instead of “we promise” consider using “you’re guaranteed” or change “we provide” to “you receive”. Talking directly to your audience can literally win over their hearts and minds.

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Integrated-Marketing-Strategies

Integrated Strategies: The Science Behind Marketing

There’s no point sending out an integrated marketing brand message to the four corners of the world/county/town/universe if Bernard in accounts doesn’t understand it. He works for your business and probably speaks to customers, so he needs to be portraying the same message that your social media and mail outs are.  Never forget the importance of internal communication.

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Have you thought about what your Digital Footprint is saying is about your business?

Have you thought about what your Digital Footprint is saying is about your business?

What is meant by ‘Digital Footprint’? Your company’s Digital Footprint, in this instance, is the trail of information that is found on the Internet, including everything from Websites, Social Media platforms to Directory Listings. It is not unusual for low quality or inaccurate information to be spread inadvertently across the Internet, and you would not

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5-star-online-reviews

How do I get online reviews for my business?

We advise against incentivising people to leave reviews; it is against a large proportion of the platform’s guidelines, if you are found in breach of the guidelines, you can be kicked off permanently and named and shamed, this will do your business significant harm. In the longer term, I would advise creating a process that can be followed by all within a company to roll out receiving customer feedback online continually.

How do I get online reviews for my business? Read More »

Once you have found a bad review you may have two interlinking issues

Once you have found a bad review you may have two interlinking issues

Firstly you need to deal with the actual online complaint (bad review) Is the lousy review/complaint accurate / does the customer have a point?  What can you offer as a solution? Do not ignore the review; communicate with the client! Communication will need to be both online and in person. Why both? Because once a

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Personal branding and do I need it?

Personal branding and do I need it?

For those of you who aren’t acquainted with the concept of personal branding, I’ll explain. Personal branding pretty much does what it says on the tin. It’s your personal brand of everything that’s you, or at least the view of you want to be presented to the world. If you imagine a personal branding site as being similar to meeting a stranger at a party and engaging in small talk, you’ll be on the right track. So, what you do, why you’re good at it, and then also, what you’re interested in and what makes you tick.

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Customer Personas, what are they and why do you need them?

Customer Personas, what are they and why do you need them?

Why does my business need customer personas? Knowing what your potential customers need means that you can tailor your offering to suit them. In an increasingly digitalised world, our clients are becoming more remote. There is now less face-to-face interaction, so if we can pre-empt what someone visiting your site or reading your marketing might

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Is blogging still important in the age of podcasting and video marketing?

Is blogging still important in the age of podcasting and video marketing?

Imagine that the internet is a busy networking event. We’ve all been to them and have, hopefully, noticed that there are people who work the room and there are also people who stick to the edges of the group and wait to be approached. The people who work the room are always the ones who are most memorable, whether it’s through charisma or a natural technique, we leave with their message in our minds.

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Is your digital marketing Strategy ignoring about 20% of the population in the UK

Is your digital marketing strategy ignoring about 20% of the population in the UK?

Marketing does not exist inside a vacuum. Sadly, when we think about marketing these days, the first thing that often comes to mind is social media marketing. How many ‘likes’ does our business Facebook page have? Do we have any followers on Instagram?  Are our tweets being re-tweeted?  Social Media Management has been a highly useful tool

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marketing buzzwords and jargon

Marketing Buzzwords

Personally, I hate sitting in meetings listening to words that, at times, seem quite frankly made up and so far outside the realm common usage you feel like yelling “That’s not a real word!” There will always be the marketing buzzwords that come into fashion but thankfully leave us as quickly as they arrived. However,

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Should podcasting be part of your marketing strategy?

Should podcasting be part of your marketing strategy?

Because a podcast is created by you, it’s unique to you and your company. This means that you can create a truthful and believable tone which will grab regular listeners. Podcasts also provide a perfect platform for you to teach your listener base about your business and enables you to gain followers who are genuinely interested in what you do. After all, it takes more commitment to listen to a podcast than to like a Facebook post.

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The way to their heart and wallet is through your content

The way to their heart and wallet is through your content

It is estimated that you need between 5 and 20 touch points (depending on industry) before considering buying from or using a company. That’s 5-20 videos, blogs, e-books that are read or absorbed, radio adverts, out of home media, magazine articles, etc, before they consider purchasing your product. Essentially, they want to get to know you before they commit, which is very reasonable. Ensuring that you have an armoury of excellent content means that you are in a prime position to seal the deal and begin to convert leads from customers.

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Not Another Marketing Agency pledges to get DATA RIGHT

Not Another Marketing Agency pledges to get DATA RIGHT

Chris Daly, Chief Executive of The Chartered Institute of Marketing, comments: “In today’s customer-led world, getting Data Right is a business-critical issue. Whilst our research reveals trust is low and the public is being bombarded with data, two-thirds (67%) of the public actually said they would share more personal information if organisations were more open about how they will use it.

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